Man with Van Earls Court Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Earls Court provides removal, man and van, collection, delivery, and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Client means the individual or business placing the booking and responsible for payment.

We, us, our means the service provider trading as Man with Van Earls Court.

Services means any removal, man and van, collection, delivery, loading, unloading, packing, or related service we agree to provide.

Goods means the items being moved, transported, stored, packed, or otherwise handled as part of the Services.

Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions and any written confirmation we provide.

2. Scope of Services

We provide man and van and general removal services for domestic and commercial customers. Our core services include local and regional moves, loading and unloading, transportation of household and office items, and related assistance as agreed at the time of booking.

The precise scope of the Services will be set out in our booking confirmation, which may include details of the vehicle type, number of personnel, estimated time, and any special requirements that you have notified to us and that we have agreed to provide.

We reserve the right to refuse to carry certain Goods, including but not limited to hazardous materials, illegal items, perishable goods, animals, and excessively heavy or bulky items that cannot be safely handled by our team or vehicle.

3. Booking Process

3.1 Booking request

You may request a quotation or booking for our Services by contacting us and providing accurate and complete information about the nature and size of the job. This may include collection and delivery addresses, access details, floor levels, presence of lifts, parking restrictions, approximate volume or list of Goods, and any special handling requirements.

3.2 Quotations

Any quotation we provide is based on the information supplied by you at the time of the enquiry. Quotations are usually given as either an hourly rate or a fixed price. Quotations are not binding until a booking is confirmed. We reserve the right to revise or withdraw a quotation if the information provided is incomplete, misleading, or changes after the quotation is issued.

3.3 Booking confirmation

A booking is only confirmed when we have explicitly accepted your request, agreed a date and time for the Services, and communicated confirmation to you. We may require certain details, including your full name, service addresses, and any necessary access or parking information, before confirming the booking.

3.4 Changes to bookings

Any changes to an existing booking, including date, time, addresses, or scope of work, must be requested by you and agreed by us in advance of the service date. We may not be able to accommodate all changes, and changes may affect the price or schedule of the Services.

4. Access, Parking, and Client Responsibilities

You are responsible for ensuring that we have adequate access to the property and suitable parking for our vehicle at both the collection and delivery locations. This includes any permits, visitor passes, or advance arrangements required with building management or local authorities.

Where parking restrictions apply, it is your responsibility to inform us in advance and to arrange, where possible, appropriate permissions. If parking cannot be secured and we are required to park in a restricted area, you accept liability for any parking charges or penalties incurred in relation to the performance of the Services.

You are responsible for ensuring that the Goods are ready for collection at the agreed time, properly packed where applicable, and that any fragile or delicate items are clearly identified. We reserve the right to refuse to carry Goods that are not suitably packed or present a risk to our team, vehicle, or other Goods.

5. Payments and Charges

5.1 Pricing

Our charges may be based on an hourly rate or a fixed price for the job, as agreed at the time of booking. Pricing will depend on, among other factors, the distance between addresses, the estimated duration, the number of personnel, and the type and volume of Goods.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. We may, at our discretion, require a deposit or full prepayment before confirming a booking, particularly for larger removals or long-distance jobs.

5.3 Methods of payment

We will advise you of the accepted payment methods at the time of booking. You must ensure that you have sufficient funds or means of payment available on the day of the service. If payment is not made when due, we reserve the right to suspend or refuse to continue Services until payment is received.

5.4 Additional charges

Additional charges may apply where:

There are delays beyond our control at collection or delivery; Access is significantly more difficult than disclosed at the time of booking; Additional Goods are added that were not included in the original quotation; There are waiting times caused by keys not being available, documentation delays, or building access issues; We are requested to perform additional Services not previously agreed, such as packing, dismantling, reassembly, or extra trips.

Any such additional charges will be based on our standard hourly rates or a mutually agreed amount.

6. Cancellations and Amendments

6.1 Cancellations by you

You may cancel your booking by providing us with notice as early as possible. Where cancellation takes place with reasonable notice prior to the agreed service time, no cancellation fee may be charged. However, we reserve the right to charge a cancellation fee, particularly where:

You cancel on the same day as the booked service; You cancel after we have already dispatched a vehicle or personnel to your location; The job was reserved for a significant period, preventing us from taking other bookings.

The amount of any cancellation fee will be communicated to you at the time of booking or at the time of cancellation, depending on the circumstances.

6.2 Cancellations by us

We will use reasonable efforts to honour all confirmed bookings. However, we reserve the right to cancel or reschedule a booking in circumstances beyond our control, including but not limited to vehicle breakdown, severe weather, illness, accidents, or other operational constraints. In such cases, we will notify you as soon as reasonably practicable and offer to reschedule where possible. We are not liable for any indirect or consequential losses arising from such cancellations.

6.3 Amendments

If you wish to amend the date, time, or scope of your booking, you must contact us as early as possible. We will do our best to accommodate amendments but cannot guarantee availability. Changes may affect the quoted price and may be treated as a new booking.

7. Client Obligations During the Move

You or a responsible representative must be present at collection and delivery locations to direct our team and confirm which Goods are to be moved. You are responsible for checking that nothing is left behind before we leave each location.

You must ensure that any appliances are properly disconnected, defrosted, and drained before the move. We are not responsible for disconnecting or reconnecting washing machines, cookers, dishwashers, or other appliances unless this has been explicitly agreed in advance.

Any fragile or high-value items should be clearly identified to our team. It is your responsibility to ensure that jewellery, cash, important documents, and other small valuables are kept in your possession during the move and not included among the Goods for transport.

8. Liability and Limitations

8.1 Our responsibility for loss or damage

We will exercise reasonable care and skill in providing the Services. If we are found to be at fault for loss of or damage to Goods, our liability shall be limited to a reasonable repair or replacement value, taking into account the age and condition of the Goods and any applicable insurance cover.

8.2 Exclusions

We are not liable for:

Loss or damage arising from inherent defects, pre-existing damage, wear and tear, or poor construction of furniture or Goods; Damage to items that were not adequately packed by you or a third party; Loss of or damage to items of a particularly fragile nature, including glass, ceramics, and electronics, unless we have specifically packed them; Indirect or consequential loss, including loss of profits, loss of income, loss of opportunity, or emotional distress.

8.3 Maximum liability

Unless otherwise agreed in writing, our total liability for any claim arising out of or in connection with the Services shall not exceed a reasonable market value of the affected Goods up to a specified monetary cap, which may be notified to you prior to the service. You are encouraged to arrange your own additional insurance cover if the value of your Goods exceeds our liability limit.

8.4 Claims

Any visible damage or loss should be reported to us as soon as possible and in any event within a reasonable time after completion of the Services. You should provide details of the affected items and any supporting evidence. We may inspect the Goods or request further information before reaching a decision.

9. Items Not Accepted for Transport

We will not carry, and you agree not to present for removal or storage, any of the following without our prior written consent:

Explosives, flammable or hazardous substances; Illegal goods, including stolen property or prohibited items; Live animals or plants; Perishable or temperature-sensitive goods; Any item which, in our reasonable opinion, may pose a risk to our staff, vehicle, other Goods, or third parties.

If such items are transported without our knowledge or consent, we do not accept any liability for loss or damage to those items and you will be responsible for any damage or loss caused by them.

10. Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will not remove household refuse, building rubble, or hazardous waste unless this has been specifically agreed and arranged in advance in compliance with relevant laws.

Where we agree to remove unwanted items for disposal or recycling, you confirm that you are the legal owner of those items or have authority to dispose of them. You must not request us to dispose of items that are classified as hazardous or restricted waste without prior written agreement.

If any Goods are left behind by you to be discarded and we agree to dispose of them, we may charge additional fees for disposal, recycling, or transfer to an authorised facility. You are responsible for ensuring that any disposal we undertake on your behalf does not breach local or national regulations.

11. Delays Outside Our Control

We are not liable for delays or failure to perform the Services where such delays or failures result from events beyond our reasonable control. These may include, but are not limited to, traffic congestion, road closures, accidents, severe weather, breakdowns not caused by our negligence, industrial disputes, or delays caused by third parties.

If a delay occurs, we will make reasonable efforts to keep you informed and to complete the Services as soon as reasonably possible. Additional waiting time or rescheduling may incur extra charges where the cause of delay is not within our control.

12. Insurance

We take reasonable precautions to protect your Goods while in our care. However, our standard liability may not cover the full replacement value of all items. You are therefore advised to check your existing insurance cover, such as household or business insurance, and to obtain additional removal insurance if necessary for high-value items.

We do not provide financial advice and any decision to obtain additional insurance is your responsibility.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise the issue with us directly as soon as possible so that we can attempt to resolve it promptly. We may ask for written details of your complaint, along with photographs or other evidence where relevant.

We will investigate complaints in good faith and respond within a reasonable timeframe. Where an issue cannot be resolved informally, both parties agree to consider negotiation or mediation before commencing formal legal proceedings.

14. Data Protection and Privacy

We will collect and use your personal information only for the purposes of managing your booking, providing the Services, processing payments, and handling any enquiries or complaints. We will take reasonable steps to keep your information secure and will not sell your personal data to third parties.

We may retain records of your booking and contact details for a reasonable period in line with legal and accounting requirements.

15. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract. Any material changes will normally be published or otherwise made available on request.

16. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our Services.

By making a booking with Man with Van Earls Court, you confirm that you have read, understood, and agreed to these Terms and Conditions.