Terms and Conditions for Man With Van Earls Court
These Terms and Conditions set out the basis on which Man With Van Earls Court provides moving, collection, delivery, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which form a legally binding agreement between the customer and the service provider. For the avoidance of doubt, references to “we”, “us”, and “our” mean the operator of the man with van service, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf.
These terms are intended to apply to domestic and commercial van hire with driver, light removals, furniture collection, item delivery, and similar transport services. They do not apply to services expressly agreed in writing to be governed by separate contract terms. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Nothing in these terms affects your statutory rights under UK law.
A booking with Man With Van Earls Court may be made by telephone, email, online form, text message, or any other method accepted by us at the time. The booking is not confirmed until we have accepted the details, availability, route, load description, and pricing basis. We may request additional information before confirming a booking, including the number of items, access conditions, parking arrangements, floor levels, and whether any lifting equipment or additional labour may be needed. Accurate information is essential because the service price and vehicle allocation are based on the details provided by you.
Once a booking request is received, we may issue a quotation or estimate. Unless stated otherwise, a quotation is valid for the period specified at the time of issue or, if no period is stated, for a reasonable time only. Estimates are provided in good faith but may change if the actual work differs from the information supplied. Examples include extra items, longer loading times, waiting caused by access issues, parking restrictions, or changes to the agreed route. If the work changes materially, we may revise the price before or during the service.
You are responsible for checking that all booking details are correct. This includes the collection and delivery addresses, the date and time, the size and nature of the load, and any special handling requirements. If you ask us to move fragile, valuable, or unusually heavy items, you must tell us in advance so that we can decide whether the item can be safely carried. We may refuse any booking, or withdraw from an accepted booking, if the item or service requested is unsuitable, unsafe, unlawful, or likely to exceed the scope of a standard van and man service.
It is your duty to ensure that access is available at the agreed times. Delays caused by your unavailability, incorrect address details, lack of keys, failed lift access, or parking problems may result in waiting charges or a revised schedule. We will make reasonable efforts to perform the service at the agreed time, but times are estimates unless a strict appointment has been expressly agreed in writing. Where access is impossible or unsafe, we may treat this as a cancellation by you and charge accordingly.
Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, payment is due upon completion of the service, or in advance where prepayment has been requested. We may require a deposit to secure the booking. All prices are stated in pounds sterling and may be subject to VAT where applicable. Any bank transfer, card payment, or online payment must be made using the method specified by us and within the time requested. We are not responsible for charges applied by your bank or payment provider.
If payment is not received on time, we may charge reasonable administration costs and interest on overdue amounts, subject to applicable law. Where an invoice has been issued, payment must be made in full by the due date stated on the invoice. We reserve the right to suspend or refuse further services until outstanding sums are settled. If the actual work takes longer than agreed because of circumstances outside our control, additional charges may apply for extra waiting time, extra labour, extra mileage, or additional trips required to complete the job safely and lawfully.
Any discount, promotional price, or special arrangement is offered at our discretion and may be withdrawn where the booking details change. Prices do not include third-party charges unless clearly stated. This may include parking fees, congestion or access charges, ferry costs, disposal fees, storage costs, or other costs connected with the performance of the service. We may ask for reimbursement of such costs where they are incurred on your behalf and are reasonably necessary for completion of the booking.
Cancellations and Changes
You may cancel or amend a booking by giving notice as soon as possible. Cancellations made sufficiently in advance may not attract a charge, but cancellation fees may apply depending on the notice period, whether a deposit has been paid, and whether we have already allocated staff, fuel, or vehicle resources to the job. If you cancel after we have commenced travel to the collection point, or once loading has begun, you may be charged the full or partial amount of the agreed fee, together with any additional costs reasonably incurred.
We may cancel or reschedule a booking if vehicle availability changes, adverse weather conditions make the service unsafe, there is a mechanical issue, the load is not as described, or events outside our control prevent us from carrying out the work. In such cases, we will use reasonable efforts to offer an alternative time. If we must cancel and no alternative is suitable, our liability will be limited as set out in these terms. We are not liable for indirect losses arising from a cancellation or delay, including missed appointments, missed deadlines, or loss of income.
Changes requested by you, including changes to date, time, address, or load size, are subject to availability and may affect the price. If the revised service is materially different from the original booking, we may treat the change as a new booking. Where you fail to attend, fail to provide access, or are unable to proceed for reasons within your control, we may charge a wasted journey fee or other reasonable fee to cover our costs. The same applies where items are not ready for loading at the agreed time.
Customer Responsibilities
It is your responsibility to ensure that items are properly packed, protected, and ready for transport unless we have expressly agreed to provide packing or wrapping as part of the service. We recommend that you remove loose parts, empty drawers if appropriate, and disconnect appliances where safe and lawful to do so. You must ensure that the goods are legal to transport and that you have the right to dispose of or move them. We will not knowingly carry stolen goods, prohibited goods, dangerous goods, or items that would breach any law or regulation.
You must obtain any necessary permissions, permits, parking suspensions, building access authorisations, or occupant approvals required for the service. Where applicable, you must inform neighbours, landlords, building managers, or other relevant parties if their consent is needed. If parking is unavailable or restricted, you are responsible for arranging suitable arrangements unless we have agreed otherwise in writing. Any fines, penalties, or charges caused by your failure to secure proper access or parking arrangements remain your responsibility.
Where items are especially heavy, awkward, or fragile, you should tell us before the booking is confirmed. We may refuse to move items that are too heavy for safe manual handling, likely to damage property, or not suitable for transport in the vehicle selected. If a route requires stairs, narrow access, or a long carry distance, we may apply additional charges. We act reasonably at all times, but we are entitled to decline any task that poses a risk to people, property, or lawful compliance.
Liability and Insurance
We take reasonable care when providing the man with van service, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not responsible for losses caused by circumstances beyond our reasonable control, including traffic delays, severe weather, road closures, accidents, illness, industrial action, or the acts or omissions of third parties.
We are not liable for loss or damage to items that were inadequately packed, already damaged, insecurely loaded by the customer, or transported contrary to our instructions. Where we handle fragile items, antiques, electronics, glass, artwork, or high-value goods, you must declare them in advance and, if appropriate, arrange your own insurance. Our standard cover, if any, may not apply to such goods unless specifically agreed in writing. You should take out suitable insurance for goods of unusual value or sentimental importance.
If property damage occurs and we are at fault, our liability will, subject to law, be limited to the reasonable cost of repair or replacement of the damaged item, taking into account age, condition, and fair wear and tear. We are not liable for pre-existing defects, hidden weaknesses, or damage caused by third-party actions. Any claim for loss or damage must be notified to us as soon as reasonably possible and in any event within a reasonable time after completion of the service, with supporting evidence where available.
Waste, Disposal, and Regulatory Compliance
Where the service includes removal of unwanted items, rubbish, or furniture for disposal, the customer must ensure that the waste is accurately described. We do not provide illegal dumping, fly-tipping, or unlawful disposal services. Any waste transferred must be handled in accordance with applicable UK waste regulations. If a waste transfer note, receipt, or similar record is required, the parties shall cooperate to ensure that accurate information is provided about the type and quantity of waste being collected.
We may refuse to collect any waste that is hazardous, contaminated, clinical, chemical, asbestos-related, or otherwise regulated unless we have expressly agreed in writing and are properly authorised to do so. You must not include batteries, paint, solvents, gas bottles, sharp objects, or electrical waste unless we have confirmed acceptance in advance and the collection is lawful. Any misdescription of waste may result in additional charges, cancellation of the collection, or referral to the proper authorities where required by law.
Where applicable, you confirm that you have the legal right to dispose of the items presented for removal and that the waste is not stolen, restricted, or subject to a separate legal claim. We reserve the right to inspect items before loading and to decline any collection that would put us in breach of environmental or transport regulations. Compliance with the law is a shared responsibility, and you agree to provide truthful information so that the Man With Van Earls Court service can operate lawfully and responsibly.
Service Standards, Access, and Delays
We will carry out the service with reasonable skill and care and in a professional manner. However, heavy traffic, road conditions, loading restrictions, and access limitations may affect the timing of the job. If we arrive late due to reasons outside our control, we will not be in breach of contract if we keep you informed and continue to act reasonably. Likewise, if you are not present at the agreed time or fail to provide the necessary instructions, the service may be delayed or incomplete.
If the job cannot be completed because of access problems, unsafe conditions, or a failure by you to meet your obligations, we may charge for time spent, waiting, or travel already undertaken. We may also end the service if continuing would be unsafe or unlawful. In such circumstances, any decision by us to withdraw shall not be treated as a breach provided we have acted reasonably and in accordance with these terms. We will not be responsible for consequential losses arising from the delay or non-completion.
We may rely on information supplied by you, and we are not responsible for errors arising from inaccurate or incomplete instructions. If you ask us to leave items unattended, we do so at your risk unless otherwise agreed in writing. Any request to store, hold, or redeliver goods may be subject to separate terms and charges. For all services, our records of booking details, communications, and service completion may be used to determine any dispute about the scope of work, payment, or responsibility.
Termination and Governing Law
We may terminate or suspend performance immediately if you breach these terms, provide false information, request unlawful conduct, become abusive or threatening, or fail to pay sums due. In the event of termination, you remain responsible for any amounts owed for work already completed, reasonable costs incurred, and any cancellation or waiting fees properly chargeable under these terms. Termination does not affect rights and obligations that are intended to continue after the service ends, including payment, liability, and dispute resolution provisions.
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer, you may benefit from additional rights under applicable UK consumer legislation, and nothing in these terms is intended to remove those rights.
By making a booking with Man With Van Earls Court, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are authorised to enter into the agreement and to accept responsibility for the accuracy of the booking information supplied. These terms are designed to ensure a fair, transparent, and lawful service for both parties while allowing the flexibility needed for practical moving and transport work.